The Chief Operating Officer of Bi-Courtney Aviation Services Limited, operator of the Murtala Muhammed Airport Terminal Two (MMA2), Lagos, Tosan Odukoya-Duncam, has said that the new collaboration and partnership journey between BASL and the Federal Airports Authority of Nigeria(FAAN) is the type of synergy that drives progress in the modern world.
This is just as she said that MMA2 is not just an airport terminal but also a dynamic ecosystem
The COO said this in her visual address in a chat with select Aviation Journalists on the exciting developments and endeavors taking place at the bustling terminal 16 years after.
According to her, “In recent times, we have embarked on a new journey of collaboration and partnership, working hard at forging a strong bond with the Federal airport authorities of Nigeria, under whose auspices we operate as a privileged, public-private partnership. This connection is not merely political or economic; it’s a testament to the synergy that drives progress in our modern world. This newfound friendship enables us
to continually enhance the services we provide and contribute to the growth of the aviation sector in our region. “
“We’ve evolved from being a mere terminal into an integral part of the travel experience for over 8,000 departing and arriving customers each day. Safety and security are not just watchwords but foundational principles, ensuring the trust and confidence of the traveling public. We are relentless in our pursuit of excellence; it is one of our core values. Our commitment to continuous improvement is evident in our maintenance and equipment facilities, while our customer service remains the cornerstone of the passenger experience,” she said
The COO said that the introduction of the Premium Departure Concierge service will redefine travel, catering to the evolving needs of modern passengers and that besides, MMA2 VIP and Private Membership Lounges remain steadfast, offering a personalized haven for those seeking comfort and exclusivity.
In her words, “MMA2 is not just an airport; it’s a dynamic ecosystem. With over 190 rental spaces housing local and international eateries, banks, travel services, and an array of shops we’re not just facilitating travel; we’re creating a miniature version of modern life.”
“From literature to luxury, telecommunications to fashion, we cater to diverse tastes and preferences,” she added.
Speaking further, the COO stated that the terminal is not content with the position it is presently as the aspirations of the terminal are as lofty as the skies it serves.
“Our plans to expand and upgrade every facet of MMA2 are a testament to our dedication to meet the growing needs of our customers. We’re not just processing people, we’re building a lifestyle community. A space where serenity and self-assuredness coexist, offering a respite from the fast-paced world beyond these walls,” she said
On the Art Gallery at the terminal, Odukoya-Duncam said that it is a hub of creativity, adding that it allows passengers to engage with culture as they traverse the halls.
She hinted that the terminal’s multi-story car park is being transformed to provide a range of parking options and streamlined payment methods.
She called on Nigerians to visit and experience MMA2 firsthand not only to witness the terminal but to see a testament to innovation, dedication and a commitment to service.
“We owe our success to a team of motivated employees, each working tirelessly for the betterment of the traveling public. Together, we are shaping the future of travel and hospitality, redefining the boundaries of what an airport can be.
According to her, “MMA2 is more than a terminal but also a living embodiment of the finest in airport hospitality.”
She commended the Chairman of BASL, Dr. Wale Babalakin, whom she described as a visionary leader for being at the heart of the MMA2 team’s endeavors to make a strong difference in the travel experience and operation in the last 16 years.
Recall that MMA2 was commissioned by the former President, Chief Olusegun Obasanjo on May 7, 2007.
The terminal was concessioned to BASL as a Private-Public-Partnership under a design, build, operate, and transfer (DBOT) agreement by the Federal Government of Nigeria through the Federal Airport Authority of Nigeria (FAAN).