NCC Infographics: Ten Guides To (telecom) Consumer Bill Of Rights

NCC to balance competition with disruptive technologies for sustainable telecoms growth
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Danbatta had stressed the need for consumers to be cyber security-conscious while online since his assumption of office in August 2015 as the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Professor Umar Danbatta has demonstrated great effort in empowering telecommunication subscribers, especially through education and enlightenment campaigns.

Over time, this medium has reeled out convincing accounts of Danbatta’s stewardship in the last five years+; the diligent implementation of NCC’s auspicious strategic 8-Point Agenda, which he put in place when he assumed office in 2015; provided the basis for most of the Commission’s achievements, especially in the areas of service availability, accessibility and affordability.

Relevant industry and macro-economic statistics also illuminate NCC’s efforts and strides in the areas of the sector’s contribution to Gross Domestic Product (GDP), Quality of Service (QoS) delivery, broadband infrastructure deployment, broadband penetration, effective spectrum utilization, consumer empowerment, technology innovation as well as the Commission’s efforts with respect to curbing fraudulent Subscriber Identity Module (SIM) registration and 112 Emergency Number towards ridding the country of insecurity, among others.

Thus, the Commission has been emphatic in its messages regarding how telecom network operators should treat their subscribers.

For instance, during the NCC Special Day held at the recently-concluded 32nd Enugu International Trade Fair (2021) organized by the Enugu Chamber of Commerce, Industry Mines and Agriculture (ECCIMA), the Executive Vice Chairman (EVC) of the Commission, Prof. Danbatta, said events of this nature provide the opportunity for NCC, as a telecom regulator, to interact with consumers and attend to their service-related concerns.

Represented by the Director, Public Affairs, NCC, Dr. Ikechukwu Adinde, Danbatta, who spoke around the theme of the Fair: “Promoting New Technologies, Business Ideas and Strategies for Rapid Economic Growth and Development in Nigeria,” highlighted some of the regulatory initiatives emplaced by the Commission for protecting, informing and educating the consumers.

These initiatives include the NCC Emergency Toll-free Number 112; the NCC Consumer Complaint Toll-Free Number 622; the Do-Not-Disturb (DND) Short Code 2442, the Regulation on Forceful Subscription and measures put in place to check cases of pre-registered Subscriber Identity Module (SIM) cards.

To further buttress these, the Commission listed ten (10) guides to (telecom) consumer bill of rights as reproduced here by TechEconomy.ng. Each of the points has a link explaining what the Commission implies:

  1. Right to quality service
  2. Right to be informed
  3. Right to safety
  4. Right to choose
  5. Right to timely redress
  6. Right to timely installation, restoration and repair of service
  7. Right to accurate, clearly worded and organized bills
  8. Right to a fair complaint process
  9. Right to action on disputed charges

Danbatta had stressed the need for consumers to be cyber security-conscious while online and to always ensure efficient management of e-waste for a safer environment, noting that this year’s World Consumer Rights Day (WCRD), which was observed on March 15, 2021, focused on ‘Tackling Plastic Pollution in line with the e-Waste Regulation being pursued by the Commission, among other solutions put in place by the Commission to guide the consumers.

 


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