Delta Air Lines, in partnership with U.S. Customs and Border Protection (CBP), Hartsfield-Jackson Atlanta International Airport (ATL) and the Transportation Security Administration (TSA), is launching the first biometric terminal in the United States at Maynard H. Jackson International Terminal (Terminal F) in Atlanta.
According to the airline beginning from late this year, customers flying direct to an international destination have the option of using facial recognition technology from curb to gate, transforming the customer journey with a seamless travel experience through the airport.
This optional, end-to-end Delta Biometrics experience includes using facial recognition technology to:
Check in at the self-service kiosks in the lobby. Drop checked baggage at the counters in the lobby. Serve as identification at the TSA checkpoint. Board a flight at any gate in Terminal F And, go through CBP processing for international travelers arriving into the U.S.
Traveling on partner airlines Aeromexico, Air France-KLM or Virgin Atlantic Airways out of Terminal F? Those customers are eligible to use this technology too — another benefit of Delta’s unmatched global network of partnerships.
According to Delta COO, Gil West, “Launching the first biometric terminal in the U.S. at the world’s busiest airport means we’re bringing the future of flying to customers traveling around the globe. Customers have an expectation that experiences along their journey are easy and happen seamlessly — that’s what we’re aiming for by launching this technology across airport touch points.”
Delta employees’ input has been key to move facial recognition from testing to this full-scale launch — they’ve provided invaluable feedback on everything from the best camera angle for a successful scan to an added device enhancement that better facilitates face-to-face interactions with customers.
Based on initial testing, the facial recognition option not only saves up to nine minutes per flight but provides employees an opportunity to have more meaningful interactions with customers throughout the journey.
Also speaking, Interim General Manager, Hartsfield-Jackson Atlanta International Airport, Balram Bheodari said, “This is the latest example of Delta’s investment in, and partnership with, the world’s busiest and most efficient airport. We are looking forward to bringing the future of travel to life with Delta, CBP, and TSA.”