Dana Air has rebranded its Dana Miles loyalty programme to Dana Miles Club This is as the airline confirmed that the membership of the reward program has reached a record 18,000
Speaking to journalists in Lagos, the Media and Communications Manager of the airline, Kingsley Ezenwa, stated that the airline had to rebrand because of its growing membership and increased benefits attached to the tiers of membership – Blue, Silver, and Gold.”
According to him, ‘’We have rebranded our reward program to Dana Miles club as a result of the growing membership and benefits. We are glad that our guests are now realizing the need to go cashless and use more of their miles for an upgrade from economy to business class, payment of excess and a lot of other flight and none flight related benefits.”
He continued, ”We have had a case where someone traveling with his family ran out of cash and couldn’t pay for his excess baggage but used his excess miles to pay and still got an upgrade from economy to the business class cabin. There are loads of benefits attached to being a member of the club and we are glad to have been able to grow its membership to this all-time high.”
On the recent message circulating on social media about a statement purportedly made by one of the airline’s pilots, Ezenwa said – first, none of our pilots could have said such. Secondly, a pilot has the right to ground an aircraft if he or she is not comfortable with its level of maintenance. So why would any pilot say much about the aircraft he or she will still fly?’’
‘’Last year, someone raised a false alarm and was arrested and released after promising never to engage in such anymore. Now, this is the latest of their infantile de-marketing strategy. Unfortunately for them, while they are focusing on their evil acts, we are focusing on delivering quality service hinged on safety and exceptional service and we are happy that our guests are better enlightened now,’’ he said.
He further advised the public against misusing their social media platforms to spread ‘’blatantly malicious’’ and unverifiable information, as the airline is determined to again fish out the perpetrators and prosecute accordingly.
Dana Air Introduces ‘Smart Booking on WhatsAPP ’ says Mbanuzuo
Dana Air, Nigeria’s most innovative airline has taken a bold step to revolutionize the ease of booking tickets with the introduction of the ‘smart booking’ on WhatsApp.
According to the airline, with the ‘Smart Booking’ on WhatsApp, guests of the airline can now book and pay immediately, book and pay later, register for Dana Miles or get details of their Dana miles account, get flight update, make inquiries, reservations and lots more.
Speaking on the airline’s cutting-edge initiative in the aviation industry, The Accountable Manager/ Chief Operating Officer of Dana Air, Mr. Obi Mbanuzuo said, Dana Air continues to lead the pack with its innovative ways of getting customers to book with ease and take advantage of the multiple benefits of interacting with us on our social media platforms especially WhatsApp.”
According to him, ‘We are always seeking ways to ensure that we offer the best of service and that our customer-centric products appeal to everybody: the elderly, young, middle-aged, funky, and the busy and all our guests need to do is save the mobile number 07051190363 as contact on their phones to get quick and necessary attention from 7 am to 7 pm daily’’
He continued, ”For us, nothing stops you from getting a booking even when you have too many things to do. Just a chat and you will get your booking code to pay conveniently when less busy or before expiry on our website www.flydanaair.com or at any of sales outlets Nationwide.”
‘In 2017, when we launched our self-service kiosk located at MMA2, which enables travelers to book, pay, reschedule or check-in without joining the queue, we promised to continue to deploy necessary technology not just to guarantee ease of booking but to continually exceed the flying aspirations of our guests, and we are delighted to have introduced the smart booking in furtherance of our vision to become Nigeria’s most customer-friendly airline,’’ he said
Dana Air is one of Nigeria’s leading airlines with a daily flight from Lagos to Abuja, Port Harcourt, Uyo and Owerri. The airline is reputed for its innovative online products